What is the difference?

When it comes to maintaining a clean and professional environment, every business has the same goal, but not all choose the same path to get there. One of the most important decisions facility managers and business owners face is whether to hire in house cleaning personnel staff or contract with a professional cleaning company.

There are many reasons most businesses choose to outsource their cleaning to professionals. Cost savings, superior capabilities, consistent quality, and having the ability to more easily switch providers are all reasons why hiring a professional commercial cleaning service is typically viewed as the more advantageous choice.

Consistency and Accountability

One of the key differences between an in house cleaning personnel and a professional cleaning company is accountability. With in house staff, any performance issues, such as missed tasks, inconsistent quality, or absences, must be handled internally. This means more oversight, management time, and potentially awkward HR issues.

Professional cleaning companies like J & E Building Solutions, LLC are built around service level expectations. They implement quality assurance processes, use checklists, and have their own supervisory staff to hold their teams to performance standards.

These standards are not uniform across the industry. When you’re vetting cleaning service providers, be sure you understand how they enforce cleaning standards and outcomes. Do they rely solely on their clients to report dissatisfaction, or do they take a proactive approach to meeting your quality standards?

At J & E Building Solutions, LLC, if something goes wrong, there's a direct line to a service manager who will resolve the issue quickly, without burdening your staff.

Specialized Training and Certification

Some professional cleaning companies invest in training that goes beyond surface level cleaning. Their teams may be trained in:

●      Proper sanitization methods

●      Use of commercial-grade chemicals and equipment

●      Industry-specific protocols (such as healthcare, education, or industrial spaces)

In house cleaning personnel may not have access to the same level of training unless you provide it. Without that training, the risk of improper cleaning techniques, cross-contamination, or misuse of chemicals can increase.

By contrast, commercial cleaning companies have teams that are trained and experienced in cleaning a wide variety of environments, ensuring that your facility not only looks clean, but is cleaned properly and safely.

Access to Professional Equipment and Supplies

Another advantage of hiring a commercial cleaning company is their access to specialized tools and products. From HEPA-filter vacuums and floor scrubbers to eco-friendly disinfectants and microfiber cleaning products, cleaning companies invest in high-performance equipment that most businesses don’t purchase for internal cleaning personnel staff.

In house teams often rely on basic supplies and outdated tools, limiting the level of deep cleaning they can achieve. Plus, when equipment breaks, it’s your responsibility to repair or replace it. With a cleaning company, maintenance and upgrades are already included in the service agreement.

Cost and Efficiency

At first glance, it might seem like hiring an in house cleaning personnel is the cheaper option. But once you factor in full-time wages, benefits, training, uniforms, supervision, supplies, and equipment, the cost adds up quickly.

Professional services offer predictable, flat-rate billing that often includes labor, equipment, and supplies. You’re not responsible for recruiting, onboarding, or finding coverage for vacation or sick days. This creates a more efficient use of your resources and eliminates hidden HR or payroll costs.

Moreover, cleaning companies optimize their teams for productivity. They work in scheduled crews, know how to prioritize high traffic zones, and often finish tasks faster than a single cleaning personnel working on their own.

Flexibility and Scalability

Business needs change. Whether you’re expanding, downsizing, or hosting a one-time event, a professional cleaning company can scale their services up or down accordingly. You can adjust cleaning frequency, add services like carpet or window cleaning, or request deep sanitization after a flu outbreak without needing to hire more staff.

With in house cleaning personnel teams, you’re limited by their availability and skill set. Scaling often means more hiring, which takes time and administrative energy. Cleaning companies provide the flexibility businesses need in today’s dynamic environments.

Regulatory Compliance and Risk Management

Cleaning is more than appearance, it’s also about compliance and safety. In sectors like healthcare, manufacturing, or education, there are strict requirements around cleaning protocols, sanitation, and documentation.

Professional cleaning companies understand these compliance needs and often carry their own liability insurance, workers’ compensation, and certifications. This protects your business from potential legal risks if a staff member is injured or cleaning tasks are not performed to regulatory standards.

When you hire an in house cleaning personnel, that responsibility shifts to your company, which can increase liability exposure.

A More Professional Image

Last but not least, outsourcing your cleaning to a professional team enhances your brand. Uniformed, well-trained cleaning crews signal that your business values professionalism, cleanliness, and customer experience.

In house staff, while well-intentioned, may not be held to the same appearance standards, especially in client-facing spaces. A clean, polished environment maintained by a commercial cleaning partner reflects positively on your business and can impact employee morale, customer impressions and overall satisfaction.

Contact us at and learn more about our commercial cleaning options so we can then schedule a site evaluation and provide you with a customized quote.